Find answers to common guest questions: apartment capacity (6 guests), stays with pets, distance to ski slopes, check-in (3:00 PM) and check-out (11:00 AM) times, accepted payment methods, and cancellation policy.
Frequently asked questions about accommodation in Horní Maršov
- How many guests can the apartment accommodate?
- The apartment accommodates up to 6 guests in 2 bedrooms and a living room with a sofa bed. 3 bathrooms are available — each bedroom and the living room has its own bathroom.
- Are pets allowed?
- Yes, pets are welcome. The dog fee is 300 CZK per stay.
- How far are the ski resorts?
- SkiResort Černá hora–Pec 8 km, Janské Lázně 12 km, SkiAreál Malá Úpa 15 km. The ski bus stop and Ski Drahník rental are 250 m from the apartment.
- What are the check-in and check-out times?
- Check-in from 3:00 PM, check-out by 11:00 AM. Earlier/later arrival by arrangement.
- What is the minimum stay?
- Minimum 2 nights, or by arrangement.
- What are the payment terms?
- Full amount paid upfront when booking. We accept card payments via the secure Stripe payment gateway (Visa, Mastercard), bank transfer and cryptocurrencies (Bitcoin, Ethereum). We are not VAT payers; an invoice can be issued on request.
- What is the cancellation policy?
- 30+ days before arrival: full refund. 29–15 days: 50% of the price charged. 14 days or less: 80% of the price. If we re-rent the apartment, we transfer the amount without cancellation fee.
- What are the additional fees?
- City tax 20 CZK/night/person, final cleaning 860 CZK, dog fee 300 CZK. Wi-Fi, parking, bedding and towels are included.
- Is a baby cot available?
- Yes, a baby cot is available on request free of charge. Children under 4 stay free.
- Do you issue invoices?
- Yes, an invoice can be issued on request. We are not VAT payers.